Webinar

QAPI Series, Part 2: Patient Satisfaction

10/24/2017 2:00 PM - 3:15 PM Eastern Standard Time

Presenter: Diane Link, RN, MHA Senior Clinical Consultant, BlackTree Healthcare Consulting

Home Health Agencies are already learning about what the new Quality Assurance Performance Improvement (QAPI) program means for their business.  The new requirements for providers, which were introduced in the new Conditions of Participation for Home Health, are inclusive of Program Oversight, Executive Responsibility, Scope, Data and Activities.  This series will delve into the most important new elements of what your QAPI program should have.  This education session will help to provide an understanding of how Patient Satisfaction plays a more significant role in QAPI programs.

 

Register Now for only $49.00!

When: 10/24/2017

Time: 2:00 PM EST

Duration: 01:15:00 minutes

Cost: $49.00 per person

Continuing Education This course is approved for 1 contact hour(s) of Continuing Education for: Nursing

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Description

This education session is approved for one (1) contact hour of Continuing Education for Nursing. 

Home Health Agencies are already learning about what the new Quality Assurance Performance Improvement (QAPI) program means for their business. The new requirements for providers, which were introduced in the new Conditions of Participation for Home Health, are inclusive of Program Oversight, Executive Responsibility, Scope, Data and Activities. This education session will help to provide an understanding of how Patient Satisfaction plays a more significant role in QAPI programs.

Education Overview

In this second session of a four-part series on the new QAPI initiative, Diane Link of BlackTree Healthcare Consultants will provide a detailed analysis of how HHCAHPS play a role in both Five Star Rating and VBP. This webinar will focus on the following three HHCAHPS domains: Care of Patients, Communication and Specific Care Issues. The learning objectives for this webinar are:

  • Identify questions for each of the three HHCAHPS domains
  • Identify organization practices that may impact satisfaction scores
  • Identify opportunities to improve patient satisfaction scores

There will be a sample PIP for HHCAHP improvement and list of questions for each HHCAHPS domain that you will receive as part of your Registration for this webinar.

*Curaport, LLC is an approved provider of Continuing Education by the California Board of Registered Nursing.  All states accept this certification for their licensure requirements.  No refund shall be given, except for any change in date or time or the webinar.  In such case, a full refund shall be given to the registrant upon their request. 

About the Educator 

Diane Link, BlackTree Healthcare Consulting - Diane Link has been a RN for over 25 years. She currently lives in Gettysburg PA and is a Senior Clinical Consultant for home health and hospice with BlackTree Healthcare Consulting. Diane has a Master’s Degree in Healthcare Administration from Mount Saint Mary’s University in Maryland and maintains her RN license in Maryland, Pennsylvania and New Jersey. She has a Green Belt in Lean Six Sigma. 

Diane is president of the board for the Maryland National Capital Home Care Association. She has received awards from the MNCHA over the years for her leadership and health care policy advocacy. Diane has published the Emergency Preparedness Manual for Home Care Providers in Maryland.

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