Cybercrime is one of the top economic crimes in the world, with cost estimates soon to reach into the trillions. Not only have victim demographics expanded from the large well-known organizations to the small and mid-sized, healthcare providers are now a consistent target. The recent ransomware attacks, and threats of more to come, have raised questions regarding security and available protection mechanisms.
In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.
Michael Markowitz of TC Services USA joins the podcast in a truly educational episode. He discusses how his company helps agencies take full advantage of the Work Opportunity Tax Credit (referred to commonly as WOTC). This incentive pays an employer $2400 per new employee hired - as long as the new employee meets certain criteria. Within the post-acute healthcare industry, Michael figures less than 10% of employers are taking advantage of this credit. We try to figure out why more companies are not doing this, and he has some good insights as to why. He also lays out the internal machinations of how the red tape works, and how his company helps take the scissors to that.
This is a very straightforward topic and something can impact you and your organization today.
Michael's company website: http://www.tcservicesusa.com/
Michael's software website: http://www.wotcsoftware.com
Curaport's website: http://www.curaport.com
Paul Weidenfeld, JD, presents a very informative education session on the Exclusion screening. He explains why background checks are not enough to ensure that you are protecting your business from significant penalties from ANY government payer.
Many patients that are discharged from the hospital for Home Health are at high-risk for rehospitalization, but yet little physician engagement to provide a coordinated care experience. Lisa Kidd, of Baptist Home Health Care provides education on how to develop a program that provides a safety net and true continuation of care across the different entities of the healthcare continuum: Health System, Physician, and all aspects of Home & Community Based Services.
What an enjoyable conversation with Ronnie Smith, MD, of Vidalia, GA. This podcast is not just an exploration in to Dr. Smith's career as a physician and entrepreneur, but also a philsophical expose in prejudices.
Ronnie is a country doctor - by his own declaration. And he has the drawl to back it up! But while many, if not most, in today's society would hear this Southern man talk and prejudge him with all of the requisite 'Southern' tropes, to spend time with Ronnie is to be in the presence of genius.
We learn about his upbringing in Cochran, GA, why he wanted to become a physician, and the path he took to get where he is today. We learn of the many 'firsts' that Ronnie can claim relative to medical procedures, as well as his brilliantly simple approach to providing care to his patients. That simplicity has not only served his patients well, but also been the catalyst for the formation of several companies in the healthcare space.
His motto is Healthy, Happy Patients.