Business Lines

Leadership- Decision Making

  •   Webinar
  •   3/27/2019
  •   Diane Link, RN, MHA

Leaders in healthcare are faced with making decisions every day. As you grow in leadership those decisions become more complicated and more frequent. Understanding the styles of decision making, strategies to making decisions and learning from past decisions is a key leadership trait.

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Leadership: Accountability- How to Stop Putting Out Fires

  •   Webinar
  •   2/28/2019
  •   Diane Link, RN, MHA

Today’s leaders face changing regulations, changing pay models while also managing staff that have different work expectations.  In this webinar we will look at different methods of holding staff and leaders accountable to perform at their highest level with the least amount of oversight.

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Leadership: Communication Strategies Across The Organization

  •   Webinar
  •   1/25/2019
  •   Diane Link, RN, MHA

Communication issues are the most cited reason by agency leaders and staff for poor outcomes, job dissatisfaction and job turnover. Today’s leaders have multiple choices when it comes to communication from email, text messaging, traditional phone calls or even face to face meetings.  But if you can’t get the word out, how is an organization supposed to move forward? In this webinar we will look at communication gaps within agencies, strategies for using communication tools effectively and techniques to communicate critical items to your direct reports.

 

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Emergency Preparedness: What You and Your Patient’s Need to Know to Be Safe During Emergencies

  •   Webinar
  •   1/25/2019
  •   Diane Link, RN, MHA

Home health and hospice providers take care of the most vulnerable residents in our community. We need to be prepared and prepare out patients on how to respond during all types of emergencies. In this webinar we will review the CMS Emergency Preparedness Requirements with a focus on how to respond to the most common emergencies including weather emergencies, biological emergencies and man-made emergencies.

 

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Customer Service and Quality Care

  •   Webinar
  •   6/5/2018
  •   Ginny Kenyon, RN, MN

Post-acute healthcare providers are fighting battles on all fronts these days:  decreased reimbursement, increased regulatory complexity, and clinician retention.  Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers.  Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.  

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Episode 26: Tracey Moorhead of Elevating Home

  •   Podcast
  •   5/16/2017
  •   Tripp Matthews, Tracey Moorhead

 

Tracey Moorhead, President & CEO of Elevating Home, joined me for a conversation about Elevating Home, the new national advocacy organization for Home & Community Based Services.  This is a very informative discussion about how Elevating Home was formed, WHY it was formed, and what they are going to do in order achieve their mission of making Patient-Centered Care in the Home a fundamental pillar of our national healthcare structure. 

 

We do learn more about Tracey, and how she got to where she is today, and what the plans are for this group now and in the future. 

 

It is an ambitious and great thing Tracey and her group aim to do. 

 

Links:

 

Elevating Home - http://www.elevatinghome.org

 

Curaport – http://www.curaport.com

 

VNAA – www.vnaa.org

 

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