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Business Lines

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Cultural Diversity: Being sensitive to the ones we serve

  •   Webinar
  •   9/18/2017
  •   Gilbert Marez, DMIN

Our world is becoming increasingly culturally diverse.  This is not a political statement, but rather a reality that indeed impacts how care is delivered to patients.  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds.  Come learn from a magnetic personality how to provide true care in a manner that can be appreciated by all people! 

This education session is approved for one (1) contact hour of Continuing Education.

Details  

Chronic Disease Education: The Key to Healthcare Organization Success

  •   Webinar
  •   3/24/2017

 

Over the last 30 years CMS [Center for Medicaid Medicare] has warned the health care community that Medicare as it was constructed could not survive.  Because of this, there has been increased focus on service delivery options and an increasing emphasis on quality care of the chronic diseases that account for 80% of the expenses for health care insurers.   

 

One missing link seems to be adequate aide education or lack thereof.  To address this issue, Ginny Kenyon of Kenyon HomeCare Consulting presented this webinar on WHY healthcare organizations need to have Chronic Disease education at the heart of their strategic initiatives, and how they can access and implement this education to their staff and clinicians.

 

Details  

All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

Details  

Episode 18: the Hartman Value Profile with Penny Lovitt of Ohen Consulting

  •   Podcast
  •   10/21/2016
  •   Tripp Matthews and Lisa McFann

In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.

This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.

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Judgement Day: Exploring the Hartman Value Profile to Gain Insight into Judgement Capacity

  •   Article
  •   10/13/2016
  •   Penny Lovitt, MSN, RN, Managing Partner, OHEN Consulting, LLC

 

 
What if you could tell something about a person’s capacity for judgement before you hire them or promote them?  What if you could get a glimpse of their value system?  Not a spiritual, right-or-wrong value system, but rather who they are.  Penny Lovitt's piece is a great read to help you understand how to be a better leader and make better decisions.

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Whatever It Takes To Get Private Pay Patients: The Total Customer Service Program

  •   Webinar
  •   8/4/2016

From the HCAF Conference, Eileen Freitag of Fazzi provides a dynamic presentation with clear insights and strategies for developing a total customer service program.  Learn the how a "real" customer service can increase patient satisfaction and loyalty, generate more referrals and new sources of referrals, and increasing staff satisfaction and morale.

Details