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Episode 26: Tracey Moorhead of Elevating Home

  •   Podcast
  •   5/16/2017
  •   Tripp Matthews, Tracey Moorhead

 

Tracey Moorhead, President & CEO of Elevating Home, joined me for a conversation about Elevating Home, the new national advocacy organization for Home & Community Based Services.  This is a very informative discussion about how Elevating Home was formed, WHY it was formed, and what they are going to do in order achieve their mission of making Patient-Centered Care in the Home a fundamental pillar of our national healthcare structure. 

 

We do learn more about Tracey, and how she got to where she is today, and what the plans are for this group now and in the future. 

 

It is an ambitious and great thing Tracey and her group aim to do. 

 

Links:

 

Elevating Home - http://www.elevatinghome.org

 

Curaport – http://www.curaport.com

 

VNAA – www.vnaa.org

 

Details  

Elevating Home: Raising the Bar for Patient-Centered Care at Home

  •   Article
  •   5/16/2017
  •   Tripp Matthews

In April of this year, a two-year project came to fruition with the formation of a new National advocacy organization for the Home Health Care arena:  Elevating Home.  This article is an editorial perspective on this group, as well as an interview with the President & CEO of Elevating Home, Tracey Moorhead. 

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Why Your Staff Leave - and How To Keep Them

  •   Webinar
  •   3/14/2017

In this FREE webinar, sponsored by HEALTHCAREfirst, Eric Scharber demonstrates how healthcare organizations can reduce staff turnover and ensure a continuity of care delivery by keeping your best clinicians and employees happy and fulfilled.  This session focuses on: 

  • Employee feedback – how to obtain and utilize
  • Competitive benefits and incentives
  • Challenging & supporting individual growth
  • Work-Life Balance
  • Providing real life examples of organizations who are successful at Staff Retention and why

 

Details  

How to Hire and Retain the Best Caregiver

  •   Webinar
  •   2/15/2017

It is expensive to recruit and hire caregivers.  Losing quality employees and clinicians affects not only your bottom line, but also the continuity of care and satisfaction of your patients and their families. 

So, what are the secrets to hiring and retaining the best of the best? And how do you use that process to increase sales?  Ginny Kenyon, of Kenyon Homecare Consulting, has the answers and is leading this educational webinar to teach you just that.

This webinar discusses: 

  • How to hire the very best caregivers

  • How to retain the caregivers

  • How to use the hiring process to boost sales and your reputation

 

Details  

All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

Details  

Episode 18: the Hartman Value Profile with Penny Lovitt of Ohen Consulting

  •   Podcast
  •   10/21/2016
  •   Tripp Matthews and Lisa McFann

In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.

This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.

Details