Post-acute healthcare providers are fighting battles on all fronts these days: decreased reimbursement, increased regulatory complexity, and clinician retention. Aspects of all this are out of their control – but one thing that every healthcare provider CAN control is how they treat their patients and customers. Having a structured and effective Customer Service program is not only the “right” thing to do, but it also has an impact on a provider’s ability to improve their Quality of Care.
Do you have a HIPAA compliant Risk Assessment? Are you doing enough to protect PHI and ePHI? Completing a checklist or performing the minimum number of steps to render a Risk Assessment does not guarantee your Risk Assessment is HIPAA compliant.
Are you aware a Security Risk Assessment is one of the four mandatory ACI transition measures and it plays a role in all 4 mandatory measures and the 7 optional measures? This webinar demonstrates how Data Security is NOT just an issue for your software system or IT department.
In the healthcare realm, protecting your network and data is the law. Protecting PHI and ePHI requires many safeguards including strong password protection and strict adherence to policies governing the handling of PHI and ePHI to mention a few. Every possible step must be taken to ensure a patient’s information is not compromised. This article provides excellent insight into how you can protect your data and protect your practice!
Cybercrime is one of the top economic crimes in the world, with cost estimates soon to reach into the trillions. Not only have victim demographics expanded from the large well-known organizations to the small and mid-sized, healthcare providers are now a consistent target. The recent ransomware attacks, and threats of more to come, have raised questions regarding security and available protection mechanisms.
This webinar reviews the critical areas of concern within your environment, provides insight, and offesr tools to defend against these attacks. It also focuses on recovery and the importance of preparing for data loss.
In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience. How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line! Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place.
Michael Markowitz of TC Services USA joins the podcast in a truly educational episode. He discusses how his company helps agencies take full advantage of the Work Opportunity Tax Credit (referred to commonly as WOTC). This incentive pays an employer $2400 per new employee hired - as long as the new employee meets certain criteria. Within the post-acute healthcare industry, Michael figures less than 10% of employers are taking advantage of this credit. We try to figure out why more companies are not doing this, and he has some good insights as to why. He also lays out the internal machinations of how the red tape works, and how his company helps take the scissors to that.
This is a very straightforward topic and something can impact you and your organization today.
Michael's company website: http://www.tcservicesusa.com/
Michael's software website: http://www.wotcsoftware.com
Curaport's website: http://www.curaport.com