Business Lines

Business Lines

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Cultural Diversity: Being sensitive to the ones we serve

  •   Webinar
  •   9/18/2017
  •   Gilbert Marez, DMIN

Our world is becoming increasingly culturally diverse.  This is not a political statement, but rather a reality that indeed impacts how care is delivered to patients.  In this webinar, you will learn to identify various cultural signs that may increase a clinician’s and support staff’s awareness about concepts and preferences of patients of different cultural and ethnic backgrounds.  Come learn from a magnetic personality how to provide true care in a manner that can be appreciated by all people! 

This education session is approved for one (1) contact hour of Continuing Education.

Details  

All Hands On Deck: How to create a Customer-Centric Culture

  •   Webinar
  •   11/3/2016

In this truly motivational and insightful session on Customer Service, Steve Yeatts delivers powerful education on how to create and sustain a true culture of Customer Service and excellent Customer Experience.  How your customers, or patients, feel about the services your organization provides matters now more than ever to your bottom line!  Steve challenges you to take a hard and honest look at your company's customer culture - and leads you to a better place. 

  • learn the difference between Customer Service myths and realities
  • establish the right benchmarks to evaluate the level of your Customer Service
  • share and market your Customer Success stories

Details  

Episode 18: the Hartman Value Profile with Penny Lovitt of Ohen Consulting

  •   Podcast
  •   10/21/2016
  •   Tripp Matthews and Lisa McFann

In this "behind the scenes" episode of the podcast, Penny Lovitt of Ohen Consulting breaks down Tripp Matthews and Lisa McFann, co-founders of Curaport, using the Hartman Value Profile.

This profile analyzes the judgement capacity of individuals (to be brief), and after completing the profile - Tripp and Lisa are analyzed by Penny on what their strengths are, how they should work well together, and what they can do to get more out of each other and their company.

Details  

Judgement Day: Exploring the Hartman Value Profile to Gain Insight into Judgement Capacity

  •   Article
  •   10/13/2016
  •   Penny Lovitt, MSN, RN, Managing Partner, OHEN Consulting, LLC

 

 
What if you could tell something about a person’s capacity for judgement before you hire them or promote them?  What if you could get a glimpse of their value system?  Not a spiritual, right-or-wrong value system, but rather who they are.  Penny Lovitt's piece is a great read to help you understand how to be a better leader and make better decisions.

Details  

Episode 7: Steve Yeatts of www.steveyeatts.com

  •   Podcast
  •   5/10/2016
  •   Tripp Matthews, Steve Yeatts

In this enjoyable episode, Steve Yeatts joins Tripp to chat about Sales, Marketing and Leadership.  We first get to know the man behind the mic:  How Steve Yeatts came to be the motivational force he is today, and then discuss the necessity of "Connectors" in Sales & Marketing, Altruism vs. Capitalism in Sales, and a snippet of what to expect from his webinar coming up on Curaport on May 19th, 2016. 

You can learn more about Steve and his business at www.steveyeatts.com.

Steve is also featured on Curaport in a recent article (http://www.curaport.com/articles), as well as his first of three web sessions he will be presenting on the Curaport platform (http://www.curaport.com/webinars). 

As always, please subscribe to this podcast and leave a review on iTunes!  For past episodes, come to www.curaport.com/podcasts.

Details